Privacy Policy

Last updated: 12 August 2026

CES Midlands Ltd ("CES", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how CES Midlands Ltd collects, uses, stores and protects personal information when you visit our website, contact us, request our services, become a customer or otherwise interact with our business.

This Privacy Policy should be read alongside any other privacy information we provide to you when we collect your personal information.

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1. Who We Are

CES Midlands Ltd is the company responsible for the personal information covered by this Privacy Policy. 

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Company: CES Midlands Ltd
Email: contactus@ces-repair.co.uk
Website: https://www.ces-repair.co.uk

Registered Office: 35 Shorelark Way, Norton Canes, Cannock, WS11 9AA

For general privacy enquiries, please contact: 0121 3140922 or email contactus@ces-repair.co.uk

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2. What Personal Information We Collect

Depending on how you interact with CES, we may collect some or all of the following information:

• Your name

• Company or organisation name

• Job title or position

• Email address

• Telephone number

• Business address

• Service or site address

• Information about your commercial catering equipment

• Equipment manufacturer, model and serial number

• Details of repair, servicing or maintenance requirements

• Information contained within service reports

• Details of enquiries and communications with us

• Information relating to quotations, invoices and payments

• Information you provide when entering into a PPM or service agreement

• Website usage information, where cookies or similar technologies are used

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

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3. How We Collect Your Information

We may collect personal information:

• Directly from you when you contact us

• When you complete a contact or enquiry form on our website

• When you request a quotation

• When you contact us by email or telephone

• When you arrange a repair or service

• When you enter into a contract with us

• When you communicate with our engineers or representatives

• When you provide information during a PPM service

• Automatically through our website, including through cookies and similar technologies where applicable

• From your organisation where you are acting as a business contact

Where we receive personal information from another source, we will take reasonable steps to provide you with the relevant privacy information where required by law.

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4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations

• Arrange commercial catering equipment repairs

• Arrange servicing and maintenance

• Provide Planned Preventative Maintenance services

• Arrange engineer visits

• Communicate with you about appointments

• Provide service and repair reports

• Manage customer accounts

• Process invoices and payments

• Manage contracts and agreements

• Provide customer support

• Maintain records of equipment and service history

• Communicate important information about our services

• Manage and improve our website

• Protect our business against fraud, misuse or other unlawful activity

• Comply with our legal and regulatory obligations

• Establish, exercise or defend legal claims where necessary

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless we have a lawful basis to do so and, where required, provide you with additional information.

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5. Our Lawful Bases for Processing

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, CES may rely on one or more of the following lawful bases:

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Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, this may include arranging an engineer visit, providing a repair service or managing a PPM agreement.

Legal Obligation

We may process information where this is necessary for us to comply with a legal obligation.

For example, this may include maintaining appropriate financial or accounting records.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

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This may include:

• Managing our customer relationships

• Operating and improving our business

• Maintaining service and equipment records

• Managing enquiries

• Protecting our business and systems

• Preventing fraud or misuse

• Communicating with existing business customers where permitted by law

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Consent

Where consent is required, we will ask for your consent before processing your information for that purpose.

Where we rely on consent, you may withdraw your consent at any time.

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6. Marketing Communications

We may contact existing customers about services, maintenance or other information that may be relevant to their relationship with CES where permitted by applicable law.

Where we send direct marketing that requires consent, we will obtain the appropriate consent before sending it.

You can ask us to stop sending marketing communications at any time by contacting:

contactus@ces-repair.co.uk

You can also use any unsubscribe option included in a marketing email.

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7. Cookies & Website Technologies

Our website may use cookies and similar technologies to ensure the website operates correctly, understand how visitors use the website and, where applicable, improve our website and marketing.

Some cookies may be strictly necessary for the website to function.

Where non-essential cookies or similar technologies are used and consent is required, we will request your consent before using them.

You can manage cookie preferences through the cookie controls provided on our website or through your browser settings.

The exact cookies used may change as we update our website or introduce new services.

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8. Website Analytics

We may use website analytics tools to understand how visitors interact with our website.

This may include information such as:

• Pages visited

• Approximate location

• Device type

• Browser type

• Referring website

• Time spent on pages

• General website usage information

Where applicable, analytics providers may process information on our behalf.

We will only use analytics technologies in accordance with applicable data protection and cookie requirements.

 

9. Who We Share Your Information With

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include:

• Our engineers and authorised personnel

• IT and website service providers

• Website hosting providers

• Email and communication providers

• Accounting and bookkeeping providers

• Payment service providers

• Professional advisers

• Insurance providers where necessary

• Legal advisers where necessary

• Government authorities or regulators where we are legally required to do so

• Third-party service providers assisting us with the delivery of our services

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

We do not sell your personal information to third parties.

 

10. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

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11. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

For example, we may retain:

• Customer and service records for as long as reasonably necessary to manage the customer relationship and maintain appropriate business records.

• Contract and PPM records for the duration of the agreement and for an appropriate period afterwards.

• Financial and accounting records for the period required by applicable legal and tax requirements.

• Enquiry information for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

• Marketing information until you unsubscribe or it is no longer required for the relevant purpose.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

 

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

Access to personal information is limited to people who reasonably need it for their role or for the provision of our services.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

• Be informed about how your personal information is used

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete personal information where there is no lawful reason for us to continue processing it

• Ask us to restrict processing in certain circumstances

• Object to certain types of processing, including processing based on legitimate interests

• Object to direct marketing

• Request the transfer of certain information to you or another organisation where the right to data portability applies

• Withdraw consent where we rely on consent as our lawful basis

• Challenge certain automated decision-making where applicable

These rights are not absolute and may depend on the circumstances and the lawful basis on which we are processing your information.

 

14. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: contactus@ces-repair.co.uk

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes to your information.

We will respond to requests within the timeframe required by applicable data protection law.

 

15. Complaints

If you have concerns about how CES has handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator.

Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO's website:

https://ico.org.uk/make-a-complaint/

The ICO is the UK's independent regulator for data protection and information rights.

 

16. Children's Information

Our services are intended for businesses and commercial customers and are not directed towards children.

We do not knowingly collect personal information from children through our website.

 

17. Third-Party Websites

Our website may contain links to third-party websites.

If you follow a link to another website, that website will have its own privacy policy and terms.

CES is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website

• Changes to how we process personal information

• Changes to applicable data protection law

• Changes to our third-party service providers

The latest version will always be published on our website.

Where appropriate, we will take additional steps to inform you of significant changes.

 

19. Contact Us

If you have any questions about this Privacy Policy or how CES Midlands Ltd handles your personal information, please contact us.

 

CES Midlands Ltd

Email: contactus@ces-repair.co.uk

Registered Office: 35 Shorelark Way, Norton Canes, Cannock, WS11 9AA

Website: https://www.ces-repair.co.uk

Phone: 0121 341 0922

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Last updated: 12 August 2026